Southwest Credit Collection Strategy

Southwest Credit collection strategy is a thorough and dynamic approach incorporating various account attributes including scoring and analytics, tiered collector, and key performance indicators combined with technology. By applying internal and external scoring solutions, Southwest Credit is able to maximize liquidation results and meet or exceed client expectations. 

At its core, the Southwest Credit Collection Strategy uses all available resources to maximize right party connects, communicate with debtors through the best medium, and use our collectors’ experience and training to maximize recoveries. In addition to external factors, our strategy focuses on internal segmentation of accounts and internal recovery trends.  These trends generally revolve around account characteristics, such as, but not limited to balance, credit class submitted by the client (client credit and payment history), economic and geographic demographics.

Because changes in the economy and to specific debtors can happen quickly and dramatically, Southwest Credit continuously monitors and evaluates the collection strategy implemented for each portfolio to ensure that it is always maximizing recovery dollars for our clients.

Please refer to the following chart for details on the Southwest Credit
Collection Strategy: