Technology

Secure and stable automated computerized collection system.

Southwest Credit uses “Latitude”, a user-friendly Windows-based collection program designed to provide the power and performance needed for an efficient and successful automated collection system. Collection management, plus security measures are integrated into our feature-rich system. Through flexible design and a powerful client/server database backend, Southwest Credit has the ability to manage and support any number of collectors and clients.

Latitude brings together all the functions Southwest Credit needs to collect on your accounts, including Media Processing, Trust Accounting, Credit Bureau Reporting/Inquiry, Electronic Placements, Predictive Dialing, e-mailing, Skip-tracing, Media Management and Letter Outsourcing. Some of the reports that can be generated include acknowledgment listing, status, remittance, and closed/return reports.

Southwest Credit utilizes Latitude CS to allow clients to gain remote access to the collection accounts over the internet. It has a user friendly interface that provides clients with: automatic change notification, review/change demographics, search by name, account or SSN, update payments or adjustments, close account notification, standard reports, and custom reports like: customer acknowledgement, acknowledgement detail, closed and returned account, invoice reports, performance reports and stair step analysis. This application maintains extensive user security with secure encryption built in using SSL.

Disaster Recovery

	All server systems are fully redundant, with a fault-tolerant database system that provides a secure, reliable platform for recovery in case of critical failures. All systems are backed-up nightly to an AIT tape drive system capable of full data restoration within 4 hours.
	All systems are monitored & protected against malicious network intrusion and run a current, corporate grade anti-virus solution.